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  • Writer's pictureAmit

How Does the ChatoBot Handle a Conversation That It Can't Understand?

ChatoBot is designed to handle a wide range of queries, but there may be instances where it encounters a conversation it can't understand.

Here’s how ChatoBot manages such situations:


1. Clarification Requests:

  • Prompt for Rephrasing: ChatoBot will ask the user to rephrase their question or provide more context to better understand the query.


2. Default Responses:

  • Fallback Messages: ChatoBot is equipped with default fallback responses to acknowledge the user's query and inform them that it couldn't understand the request.


4. Continuous Learning:

  • Improvement Feedback Loop: Conversations that ChatoBot fails to understand can be logged and reviewed to improve the bot’s understanding and responses in the future.


Best Practices:

  • Clear Queries: Encourage users to phrase their questions clearly and concisely.

  • Provide Examples: Offer examples of common queries that ChatoBot can handle effectively.



By implementing these strategies, ChatoBot ensures a smooth user experience even when it encounters queries it cannot initially understand, continuously improving over time.

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