This privacy policy will explain how Chatobot.ai uses the personal data we collect from you when you use our website and web application.
What data do we collect?
Personal data can include:
1. Your name, email address
2. Debit or credit card details
3. Information about your devices, such as IP address
4. How you browse our websites
5. Details of products or services you purchase
We do not collect ‘special categories of personal data through the Website. (‘Special categories’ of data include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, or health information). We also do not collect information about criminal convictions and offenses.
How do we collect your data?
If you register for an account on our website, you will need to provide us with your email address.
If you or users use the chatbot, they will need to accept cookies.
If you are subscribing to one of our paid-for subscription products, in addition to your email and address you will also need to provide your billing address and payment card information.
If you contact our Customer Services team, we will need your name and contact information as well as full details of your query.
We collect data about our website’s visitors using technology such as cookies, device IDs, IP addresses, and location data. This can include information about your location, the type of device you are using, and your online browsing history.
How will we use your data?
Verifying your identity (for example when you return to the website and have already logged in).
In case the user is not logged in, we use cookies to identify and load session data.
Improving the design and style of the website.
Informing you about products, services, or promotional offers that you might find interesting if you have chosen to receive these types of communications.
Sending you service messages about your subscription or account registration, for example, if you have clicked a password reset link. This could be by email, overlay on the website, or push notification.
Communicating (and personalizing such communication) with you through our newsletters, but only those you have consented to receive.
Compiling customer reviews.
Granting you access to a subscription.
Dealing with any query or complaint you submit to our customer services team. Only provide sensitive data if you are happy to consent to our using it to manage your inquiry.
Sending you push notifications from our apps.
We also log and use information about any service errors or interruptions that you have experienced in order to help us create fixes and make technical improvements to our website.
What is our legal basis for processing personal data?
Consent.
We will only use your personal data for advertising and marketing, personalization of content and services, and analytical purposes. This includes the use of data provided by you and our partners for profiling purposes in order to generate revenue from you so we can improve our products and services.
If you have given us consent to send you specific newsletters, you can unsubscribe from these at any time by clicking unsubscribe at the bottom of each email, or by logging into your account and managing your email preferences.
Legitimate interests.
The legitimate interest pursued by us is to analyze our website traffic in order to maintain the service, for example, monitoring successful page loads or error messages.
Performance of a contract
When you purchase a subscription or buy another product or service from us, we will need to process your details in order to supply the item to you.
How can you access and update your personal information?
If you are a registered user or subscriber, you can update your personal information by signing in to your account page. In all other cases, please contact customer services.
You can ask for a copy of the personal information we may hold about you, or for your data to be deleted via customer services.
How do we store your data?
Our Company securely stores your data at [Bubble.io](http://Bubble.io) hosting at AWS US servers.
Marketing
Our Company would like to send you information about our products and services that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt-out at a later date.
You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.
What are your data protection rights?
Chatobot.ai would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification– You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure– You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@chatobot.ai
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 24 October 2023.
Acceptance of Fair Usage Policy
By using Chatobot, you agree to comply with this Fair Usage Policy. Violation of the terms outlined in this Policy may result in the suspension or termination of your access to our services.
Usage Guidelines
a. Unauthorized Access:
Users are responsible for keeping their API keys confidential. Sharing API keys with unauthorized individuals is strictly prohibited.
b. Malicious Content Generation:
Users must not generate or promote harmful, offensive, or illegal content.
c. Violating OpenAI Policies:
Users must adhere to OpenAI's policies and terms of service. Any violation of OpenAI's policies will be considered a violation of our Fair Usage Policy.
d. Abuse of External Resources:
Users are reminded not to engage in unauthorized use of external resources through the chatbot. Monitoring mechanisms are in place to identify and address such activities.
e. Impersonation and Misrepresentation:
Users must not engage in impersonation or misrepresentation. Identity verification measures are in place during the API key registration process.
f. Unethical Use:
Users are expected to adhere to ethical guidelines for using the chatbot creation services. Unethical behavior may result in the suspension or termination of accounts.
g. Unauthorized Reselling or Commercial Use:
Users are not allowed to resell or commercially exploit the chatbot creation services without explicit permission.
Monitoring:
We reserve the right to monitor user activity for signs of abuse, misuse, or any violation of this Fair Usage Policy.
Modifications to Fair Usage Policy:
We may update or modify this Fair Usage Policy at any time, and such changes will be effective upon posting the revised Policy on our website or app. Users are encouraged to review this Policy periodically for any updates.
If you have any questions about Our Company’s privacy policy or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: privacy@chatobot.ai